The OCD HOME Customer Guide
A practical guide to comparing professional care, asking useful questions and preparing your home. Start with the five questions below, then keep the appointment checklist close at hand.
Download the GuidePDF · A guide to keep and share
A Note From Our Founder
Inviting a service company into your home is a decision built on trust. We want you to understand the work, feel comfortable asking questions and know who to contact if something needs another look. This guide is here to help you make that choice with clear information.
Jordan Waterman
Founder & Owner, OCD HOME
Before You Choose
Read recent reviews and look for details about communication, punctuality, care of the home and how concerns were handled. A useful review describes an experience, not simply a star rating. Look at relevant before-and-after work while remembering that material, condition, lighting and camera angle can differ.
Ask about the carpet fiber, upholstery code, rug construction or flooring finish involved. Share labels and installation information. A suitable provider should explain why the proposed method fits the material, and when a concern needs restoration, repair or another professional rather than routine cleaning.
Ask about training, experience with the material and protection of adjoining finishes. Confirm insurance information when relevant to your property. If a company describes a certification, ask what it covers and how it relates to the work you are booking instead of relying on a logo alone.
Request a clear scope: areas, furnishings, preparation, spot treatment, cleaning process and aftercare. Clarify furniture handling, access requirements and optional services such as pet treatment or protection. Ask how any change in scope will be discussed before work begins.
Read the company’s guarantee and ask how to raise a concern. Find out who to contact, how the issue will be assessed and which remedies are available. A clear explanation is more useful than an unlimited promise that every stain or surface can be restored.
Words such as green, natural and premium can mean different things. Ask which product is proposed, why it suits the material and how it should be used. Follow product-specific drying and return-to-use instructions. Do not assume a marketing label makes every treatment suitable for every surface or household.
Give each provider the same surface list, room sizes, furnishings and concerns. Compare preparation, treatment, furniture handling and optional services as well as the total. Distinguish a routine clean from pet treatment, finish correction or damage repair. Current OCD HOME pricing and service options are available through online booking; specialized work may require an assessment.
Soil, wear, fading, etching and physical damage are different. Ask what the recommended treatment can improve and what may remain. Cleaning cannot replace worn fibers or repair every damaged surface. A good walkthrough sets the expectation before equipment starts and reviews the outcome afterward.
Your Appointment Checklist
When You Choose OCD HOME
If you are not happy with our work, tell us. We will return to readdress the affected service at no additional charge. If the issue cannot reasonably be corrected, we will repair damage caused by our work or issue a complete refund.
Read Our GuaranteeReady When You Are
Keep this guide, explore our services or choose an appointment online.
